Terms of Service – Support Center

Please read these terms of service carefully (hereafter referred to as "these terms"). By clicking the "Create Account" button or by accessing or using the Service, you agree to abide by these terms and all additional terms. If you do not agree to be bound by these Terms, please do not access or use the Service. FT Exchange reserves the right to change or modify the content contained in these terms at any time, including but not limited to any policies or guidelines on this website. We will post the revised terms to this website and list the "last updated" date at the top of these terms, or email to the registered mailbox provided by the user, or in any other way determined by the FT Exchange. Any changes will take effect immediately after the website update is published or the changes are declared. Changes will continue to take effect. You waive the right to receive specific notice of such changes. Your continued use of this website signifies your acceptance of such changes. If you do not agree to these terms, please stop using this website immediately. We encourage you to review these Terms frequently to ensure that you understand the terms and conditions that apply to your access to and use of the Service. If you have any questions about using this site, please contact support@fintechonex.com. These terms and additional terms apply to your access to and use of any services provided by Fintechonex FOUNDATION LTD. (Hereinafter referred to as "FT Exchange", "our company" or "us"), including but not limited to the website https: // www .fintechonex.com / (hereinafter referred to as the "FT Exchange", "the Company" or "us") and the mobile applications and exchange services we provide (collectively, the "Services"). Signing other relevant agreements on the products provided on this website will not affect the entry into force of these terms. If you use the Service on behalf of any institution, you represent and warrant that (a) the institution is a legal institution that complies with local laws and regulations, and (b) you have the right to accept these terms on behalf of the institution. If you violate this clause, the agency agrees to be responsible for your actions. Https://www.fintechonex.com, operated by Fintechonex FOUNDATION LTD., Is a digital asset virtual trading platform established under the Singapore Company Law.

I. Application

This service is only available to users aged 18 or over. By accessing or using our services, you represent and ensure that you are at least 18 years of age and have not been deprived of the right to apply this service. You also guarantee that you are not on any trade or economic sanctions list, such as the UN Security Council sanctions list, and are not restricted or prohibited from applying to any trading platform by Hong Kong administrative law enforcement agencies such as the European Union, the Hong Kong Monetary Authority, and the Hong Kong Customs. In addition, the FT Exchange may not provide this service in all countries or regions, and may provide some or no service to users in restricted areas, including Hong Kong, China, Cuba, Iran, North Korea, Crimea, Sudan, Malaysia, Syria, United States [including all U.S. territories, such as Puerto Rico, American Samoa, Guam, Northern Mariana Islands, US Virgin Islands (St. Croix, St. John, and St. Thomas)] , Bangladesh, Bolivia, Ecuador and Kyrgyzstan. The content of this agreement is not excluded by the laws of the country or region to which the user belongs. Therefore, if you do not meet these requirements, please do not use our services.

II. Description of our services

We provide an online trading platform containing digital assets for trading digital assets and derivatives, and provide margin loan services. Traders trade on our platform; FT Exchange as a platform provider does not participate in actual trading. Traders must open an account and pre-store digital assets before starting trading.

FT Exchange makes every effort to ensure the accuracy of the information on the website. The information and content on the website are subject to change without notice and are provided solely to assist users in making independent decisions. FT Exchange has taken reasonable measures to ensure the accuracy of the information on the website. However, we do not guarantee the accuracy, suitability, reliability, completeness, performance and / or appropriateness of any service or product content provided on this website, and no loss or damage to the information, whether directly or indirectly, is passed on Liability for delays or failures. FT Exchange assumes no responsibility for the use or interpretation of such information.

The user must prepare the following equipment and bear the following expenses:

(1) Internet access equipment, including but not limited to computers or other Internet access terminals, modems and other Internet access devices;

(2) Internet access expenses, including but not limited to network access fees, Internet equipment rental fees, mobile phone traffic fees, etc.

The user agrees to accept various information services provided by the FT exchange while accepting the services of the FT exchange network. The user hereby authorizes the FT Exchange to send commercial information to its e-mail, mobile phone, communication address, etc. Users have the right to choose not to accept various information services provided by the FT Exchange, and enter the relevant pages of the FT Exchange network to make changes.

In addition, we may collect personal data of individuals and entities located in Singapore. In accordance with the “Related Regulations in Singapore”, we need to protect personal data that is processed in Singapore. To facilitate our services to customers located in Singapore, we require explicit consent to transfer personal data from Singapore to outside the region. If you are an individual based in Singapore and you refuse to agree to such transfers, you will no longer be able to use 99EX and our services. You will have the ability to withdraw your digital assets and fiat currencies; however, all other features will be disabled. For information about how we collect, use and share your information, please see our privacy policy.

The user understands and agrees that the services of the FT Exchange are provided in accordance with the current state of the art and conditions. FT Exchange will do its best to provide users with services to ensure the continuity and security of the service; however, FT Exchange cannot foresee and prevent legal, technical and other risks at any time, including but not limited to force majeure, viruses, Trojans, hacking attacks, System instability, third-party service defects, government actions, and other reasons may cause service interruption, data loss, and other losses and risks.

The FT Exchange will not be liable for damages when the system platform fails to operate normally due to the following conditions, which prevents users from using various services or can not normally entrust, the conditions include but are not limited to:

A. FT Exchange platform announced system downtime maintenance period;

B. Telecommunication equipment fails to perform data transmission;

C. Due to force majeure factors such as typhoons, earthquakes, tsunamis, floods, power outages, wars, terrorist attacks, etc., which caused the FT Exchange platform system obstacles to perform business;

D. Service interruption or delay due to hacking, computer virus intrusion or outbreak, technical adjustments or failures of the telecommunications sector, website upgrades, banking issues, temporary shutdowns due to government regulations, etc. that affect the normal operation of the network;

E. Losses caused by technical problems that cannot be predicted or solved by the existing technical forces of the industry;

F. Losses to users or other third parties due to the fault or delay of third parties.

Due to system failure, network reasons, unexpected factors such as hacking by DDos, abnormal transactions, market interruptions, and other possible abnormal conditions, FT transaction ownership cancels abnormal transaction results based on actual conditions, and rolls back all transactions for a certain period of time. .

Some services of the FT Exchange are provided on a fee basis. If users use fee services, please abide by the relevant agreements. FT Exchange may modify and change the charging standards and methods of fee-based services according to actual needs, and FT Exchange may also start to charge for some free services. Before the aforementioned amendments, changes, or charges start, FT Exchange will make a notice or announcement on the corresponding service page. If the user does not agree with the above modifications, changes or paid content, they should stop using the service.

FT Exchange will not ask for passwords from any users, and will not allow users to make payments to any account or btc / ltc recharge address provided in the trading center of this site. Please do not trust any FT exchange discounts, offers and other information. This site is not responsible for losses caused by deposits or coins in accounts or addresses not provided by the btc / ltc trading center.

Transaction abnormal handling: Users agree and acknowledge when using the service that the service may not be provided due to digital currency network connection problems or other irresistible factors. The user ensures that the information you enter is correct. If the website fails to notify the user of the subsequent processing of the transaction in a timely manner when the abnormal situation occurs due to the wrong data, the website will not bear any liability for damages.

The user agrees that based on the needs of operation and transaction security, this website may temporarily stop providing or restricting some functions of the service, or provide new functions. When any function is reduced, added or changed, as long as the user still uses the service, it means that the user is still Agree with this agreement or the changed agreement.

This website has the right to understand the real transaction background and purpose of users using this website's products or services. Users should truthfully provide the true, comprehensive and accurate information required by this website; if this website has reasonable reasons to suspect that users provide false transaction information, The company has the right to temporarily or permanently restrict some or all of the functions of the products or services used by users.

III. Risks of trading digital assets

Digital asset transactions involve significant risks. Trading or holding digital assets is likely to cause you losses. Therefore, you should carefully consider whether to trade digital assets or related derivatives and use leverage based on your financial situation.

1. FT exchanges believe that digital assets should not be called money and fiat currencies, as they are not backed by the government or the central bank. FT exchanges cannot guarantee the orderly stability of the digital asset market. You should be cautious in trading digital assets (and any other assets). Prices can fluctuate at any time. Due to price fluctuations, you may make a large profit or loss. Any digital asset or trading position can fluctuate significantly and may even become worthless.

2. When using this service, if the user or the user's transaction instruction is wrong (including but not limited to price, quantity and other factors) and the user's transaction is lost, if it is not for the reasons of the trading rules of this site, the user will be responsible for the loss. take responsibility.

3. Any loss caused by the user's fault shall be borne by the user. The fault includes but is not limited to: not following the transaction prompts, not performing the transaction operation in a timely manner, forgetting or leaking the password, the password being cracked by others, and the computer used by the user being others. Trespass.

4. When using this service, if the user gains improperly because of a potential vulnerability that has not been discovered in the trading rules of the website, this site will contact the user to recover it, and you must cooperate effectively, otherwise this site will take But it is not limited to recourse measures such as restricting account transactions, freezing account funds, and suing to a court of competent jurisdiction. Recourse costs incurred by the FT Exchange due to users' ineffective cooperation will also be borne by you.

IV. Create Account

In order to use any of the services of this platform, you must first register your account by providing your name, email and password, and confirm acceptance of these Terms of Service. You agree not to allow anyone to use, direct your account, and update any of your information changes to the FT Exchange or whether your account has been compromised. You are responsible for retaining, protecting and safeguarding any keys, certificates, passwords, access codes, user IDs or other credentials and login information (collectively "Passwords") provided to you, or such passwords generated by your use of the Services . If you lose your password, you may not be able to access your account. You agree to immediately notify the FT Exchange of any unauthorized use of your password. FT Exchange will not bear any responsibility for any liability, loss or damage caused by unauthorized use of your password. Since this site is a trading site, login passwords, withdrawal passwords, transaction passwords, SMS passwords, Google passwords, etc. must not use the same password, otherwise there will be security risks and the relevant responsibilities shall be borne by the users themselves.

The user has the right to choose whether to become a user of the FT exchange. If the user chooses to become a registered user of the FT exchange, he can create and modify his nickname. The naming and use of user names and nicknames shall comply with relevant laws and regulations and comply with network ethics. The username and nickname must not contain any insults, threats, obscenities, abuse, etc. that infringe on the legitimate rights and interests of others.

Once the user has successfully registered and becomes a user of the FT Exchange, he will get the username (user email) and password, and will be responsible for all activities and events that occur after logging in to the system with this username and password. Legal liability directly or indirectly caused by your speech, behavior, etc.

If the user password is lost, the password can be reset through the link sent by the registered email address, and the user registered with the mobile phone number can retrieve the original password by the mobile phone number. If the user finds any illegal use of the username or other security loopholes, he should immediately notify the FT Exchange.

V. User rights and license restrictions

In accordance with these terms, we grant you limited, non-exclusive, non-transferable permissions to access and use the FT Exchange website and services for the sole purpose of approving the FT Exchange license. You agree that you may not copy, disseminate, distribute, sell, license, reverse engineer, modify, publish or participate in the transfer or sale of derivative works of creation, or utilize the content of any FT Exchange in any other way.

You agree:

All rights, ownership and interests in the services and related software, websites and technologies, including all intellectual property rights therein, belong to the FT Exchange;
2. Except for the limited license rights granted by this license, you may not transfer the rights or benefits of this service;

3. This service is protected by copyright and other intellectual property laws. FT Exchange reserves all rights not expressly granted under these Terms;

4. This website has the right to inquire, freeze or deduct the items and accounts of users in the account in accordance with the requirements of judicial organs, administrative organs, military organs including but not limited to public security organs, procuratorial organs, courts, customs, tax authorities, etc ;

5. The user has the right to obtain the rewards given by the FT Exchange after publishing information and other contributions according to the relevant provisions of the website;

6. The user has the right to modify all the modifiable information in his personal account, choose his nickname and enter introductory text, and decide whether to provide the content of non-required items;

7. Users have the right to participate in various online and offline activities provided by the FT Exchange organization;

8. The user has the right to enjoy various other services provided by the FT Exchange according to the regulations of the FT Exchange website;

9. Users who have objections to the modification of this agreement or are dissatisfied with the services of the FT Exchange can exercise the following rights:

(1) Stop using the network services of the FT Exchange;

(2) Notify FT Exchange to stop its services through customer service and other channels. After the service ends, the user's right to use the FT Exchange network service immediately terminates. In this case, the FT Exchange is not obliged to transmit any unprocessed information or unfinished services to the user or any third party that has no direct relationship.

VI. User obligations
1. Do not use this site to endanger national security, leak state secrets, infringe on the legitimate rights and interests of national social collectives and citizens, and do not use this site to produce, reproduce and spread the following information:
(1) Incitement to resist and undermine the implementation of the Constitution and laws and administrative regulations;
(2) Those who incite subversion of state power and overthrow the socialist system;
(3) Incitement to split the country and undermine national unity;
(4) Incite ethnic hatred, ethnic discrimination, and undermine ethnic unity;
(5) Fabricating or distorting facts, spreading rumors, or disturbing social order;
(6) Propaganda of feudal superstition, obscenity, pornography, gambling, violence, homicide, terror, and instigating crimes;
(7) Those who blatantly insult others or fabricate facts to slander others or conduct other malicious attacks;
(8) Damage to the credibility of state organs;
(9) Other violations of the Constitution and laws and administrative regulations;
(10) Conducting commercial advertising.
2. The user shall not maliciously register the account of the FT Exchange website by any means, including but not limited to multiple account registration for the purpose of profit making, speculation, cashing, winning, etc. Users must not steal other user accounts.
If the user violates the above provisions, FT transaction ownership directly takes all necessary measures, including but not limited to deleting the content posted by the user, canceling the star rating, honor and virtual wealth obtained by the user on the website, suspending or blocking the user account, and canceling the violation The benefits obtained, and even the legal liability of users are investigated through litigation.
3. Users are prohibited from using FT transactions in any form as a place, platform or medium for engaging in various illegal activities. Without the authorization or permission of FT Exchange, users may not use the name of this site to engage in any commercial activities, nor may they use FT Exchange as a place, platform or medium for engaging in commercial activities in any form.
If the user violates the above provisions, FT transaction ownership directly takes all necessary measures, including but not limited to deleting the content posted by the user, canceling the star rating, honor and virtual wealth obtained by the user on the website, suspending or blocking the user account, and canceling the violation The benefits obtained, and even the legal liability of users are investigated through litigation.
4. All information published by users in various forms in FT transactions shall comply with relevant national laws and regulations and relevant regulations of the website and relevant regulations of the website, conform to public order and good customs, and shall not infringe on the legitimate rights and interests of any third-party subject. All legal consequences and the losses suffered by the FT Exchange as a result, have the right to recover from the user.
VII. Service fees
1. When the user uses the service, the company has the right to charge the service fee to the user according to the corresponding rules. FT Exchange has the right to formulate and adjust service fees. The specific service fees shall be subject to the announcement of the charging method listed on the FT Exchange when the user uses the service or other written agreements reached between the user and the FT Exchange.
2. Unless otherwise stated or agreed, the user agrees that the ownership of the FT transaction directly deducts the above service fees from the assets of the user account.
VIII. Change, Interruption, Termination, Restriction, Freezing of Services
1. The FT Exchange may make changes to the content of the service and may also interrupt, suspend or terminate the service.
2. At the time of transfer, the FT Exchange may transfer the relevant assets under the Service to a third party; the FT Exchange may also transfer part or all of the services under this Agreement to the third party for operation or performance after notifying you unilaterally. The specific transferee shall be subject to the notice of the FT Exchange.
3. In any of the following situations, the ownership of the FT transaction will be discontinued or terminated without notice:
(1) According to the law, you should submit true information, and the personal information you provided is not true, or is inconsistent with the information at the time of registration, and fails to provide reasonable proof;
(2) you violate the relevant laws and regulations or the agreement of this agreement;
(3) In accordance with legal regulations or requirements of competent authorities;
(4) For security reasons or other necessary situations.
4. FT transaction ownership is charged in accordance with the agreement. If you fail to pay in full and on time, the ownership of the FT transaction is interrupted, suspended or terminated.
5. You can close your account at any time. You remain responsible for fulfilling your responsibility for any pending transactions. In addition, you will be responsible to the FT Exchange for any fees incurred before the closure. FT Exchange can also terminate your account at any time at its sole discretion and notify you by email or other means. If there is suspicion that you have failed to comply with these terms, constitute unacceptable fraud or management risks to FT Exchange, or that you have provided us with false, incomplete, inaccurate or misleading information, FT Exchange may suspend your Access services. FT Exchange will not bear any responsibility for any loss caused by FT Exchange closing or suspending your account.
6. The user agrees that, for the security of the user's account and the digital currency therein, in accordance with the agreement of this agreement, the provisions of laws and regulations and legal documents, the requirements of the government in accordance with administrative powers, and the company's own judgment based on its own judgment, the user's account may be In the event of a risk, this website has the right to freeze all or part of the accounts under the user name, that is, to temporarily close some or all of the use rights of these accounts. The reverse process of freezing is thawing, that is, the website freezes the frozen account. When the freeze occurs, if the user applies for unfreezing, this website has the right to decide whether to allow all or part of the unfreezing according to the aforementioned freezing reasons according to this item. The user should fully understand that the unfreezing application is not necessarily allowed, and when applying for unfreezing, The user shall cooperate with this website to verify the relevant requirements of the user's identity and provide, but not limited to, identity information, ID cards, passports, other valid identification documents and other information or documents required by the company.
IX. Comply with your local laws
You are personally responsible for determining whether and to what extent you will pay the relevant tax authority the income from any transactions made through the service and deduct the correct amount of tax. In addition, you agree to comply with all relevant local laws. Regarding the prevention of financing of terrorism and anti-money laundering activities, as the FT Exchange is not a “financial institution” in Part 2 of Schedule 1 to the Hong Kong Anti-Money Laundering and Terrorist Financing (Financial Institutions) Ordinance Perform due diligence, as appropriate, to prevent money laundering and terrorist financing risks, and will work with local authorities. When using our services, you confirm that your actions are legal and correct, and that your digital assets and fiat currencies are not derived from illegal activities. The FT Exchange may, as appropriate or in coordination with local law enforcement agencies, control, restrict or empty your account, fiat currency and digital assets.
X. Privacy Policy
FT Exchange respects the privacy of users. The FT Exchange Privacy Policy is provided separately and describes how the FT Exchange collects, stores, discloses, and uses information related to your privacy. You agree that FT Exchange will use your information in accordance with the terms of the FT Exchange Privacy Policy.
The FT Exchange user information referred to in this agreement refers to information that complies with laws, regulations and related regulations, and that meets the following scope:
(1) The personal information provided by the user to the FT exchange when registering the FT exchange;
(2) When users use the FT Exchange service, participate in website activities or visit website pages, the FT Exchange automatically receives and records user browser or mobile client data, including but not limited to IP address information and user requirements Used web records;
(3) User personal information legally obtained by FT Exchange from business partners;
(4) User personal information obtained by other FT exchanges through legal channels.
FT Exchange promises:
Without legal reasons or the user's prior permission, FT Exchange will not disclose the user's password, name, mobile phone number and other non-public information to any third party;
In the following legal situations, personal information of users will be partially or completely disclosed:
(1) Disclose to the user or other third parties with the user's consent;
(2) According to relevant regulations, such as laws and regulations, or the requirements of administrative agencies, to disclose to administrative, judicial agencies or other third parties provided by other laws;
(3) Disclosures made by other FT exchanges in accordance with relevant laws and regulations.
XI. Compensation
You will compensate the FT Exchange and its agents (if any), employees, officers, directors, affiliates, subsidiaries, and heirs to protect them from all damages caused by third-party claims, unless they are traded by FT Caused solely by violation of these Terms. Similarly, in addition to your individual breach of these terms, the FT Exchange shall also indemnify you and your agents, employees, officers, directors, affiliates, subsidiaries and successors from all third party claims loss.
XII. Refusal of guarantee and disclaimer
1. As a third-party platform of "Internet service provider", FT Exchange does not guarantee that the information and services on the website platform can fully meet the needs of users. FT Exchange is not liable for any errors, insults, defamation, inaction, obscenity, pornography, or profanity that users may encounter in receiving the services of FT Exchange.
2. Based on the particularity of the Internet, the FT Exchange does not guarantee that the service will not be interrupted. It does not guarantee the timeliness and security of the service, and does not assume responsibility not caused by the FT Exchange.
FT Exchange strives to enable users to securely access and use this website, but FT Exchange does not declare nor guarantee that this website or its server is free of viruses or other potentially harmful factors; therefore, users should use industry-recognized software to kill Viruses in any file downloaded from the FT Exchange.
3. FT Exchange is not responsible for failure to save, modify, delete, or store information posted by users. We are not responsible for typographical errors, negligence, etc. on the website that are not intentionally caused by FT Exchange.
FT Trading owns but has no obligation to improve or correct any omissions or errors in any part of this website.
4. Unless the FT transaction is clearly agreed in writing, the FT Exchange shall not provide users with any content information obtained from this website in any way (including but not limited to including, via, connecting or downloading), including but not limited to advertising, etc. FT Exchange guarantees its accuracy, completeness and reliability; FT Exchange is not responsible for any products, services, information or materials purchased or obtained by users due to the content information on this website. The user bears the risks caused by the use of the content of this website.
5. The user comments published by all users on the FT Exchange represent the user's personal views, and do not mean that this website agrees with their views or confirms their descriptions. This website does not assume any legal responsibility arising from user comments.
6. FT transaction ownership deletes all kinds of information in the FT exchange that do not comply with laws or agreements, and reserves the right not to notify users.
7. For all notices issued to users, the FT Exchange will deliver them through official page announcements, station letters, emails, customer service phone numbers, mobile phone text messages or regular letters. FT Exchange will not bear any legal responsibility for any activities or information such as winnings, offers, etc. that are not obtained through the official channels of FT Exchange.
8. FT transaction ownership adjusts the fee rates for recharge, cash withdrawal and transactions according to market conditions, and has the right to determine the termination of the free promotion period.
XIII. Applicable law and venue
These terms and your use of the services will be governed and interpreted by Singapore law without resorting to its conflict of law provisions. You agree that your actions in accordance with these Terms, whether legally or in accordance with equity, and which do not involve arbitration (as described below) will only be filed in Singapore, and you hereby irrevocably and unconditionally agree that any action arising under these Terms Litigation or dispute will be submitted to the exclusive jurisdiction of the Singapore courts.
XIV. Arbitration
You and FT Exchange agree to arbitrate any disputes arising out of these Terms or related to the Service, unless you and FT Exchange do not require arbitration, either party is suspected of using copyright, trademark, trade name, logo, trade secret or patent illegally Rights disputes seek equitable or other relief. Arbitration takes precedence over indictment or jury trial in court. You and FT Exchange agree that you will notify the other party within thirty (30) days of any dispute, and you will attempt to resolve the dispute informally before submitting any arbitration request. Any arbitration will occur in Singapore and the arbitration will be conducted by a single arbitration The officer conducted it confidentially. You and FT Exchange also agree that the courts of Singapore have exclusive jurisdiction over any arbitration appeal between the parties and any action between the parties that are not settled by the arbitration. In any arbitration, the parties must not seek each other, and the arbitrator must not allow the parties to seek each other; instead, the parties should disclose evidence supporting their position at a mutually agreed time and date before the final hearing. In addition to the procedures and remedies discussed below, the arbitrator has the right to grant remedies that would also be granted if sued in court. Neither you nor we will participate in a class action or class arbitration for any claim covered by these Terms. If the FT Exchange is a party to the lawsuit, you also agree not to participate in a claim made by a private lawyer or representative or a joint claim involving another person. If the prohibition of class actions and other claims from such third parties is found to be unenforceable, the prohibition shall be deemed to have been removed from these Terms and other provisions relating to arbitration shall continue to be valid.
XV. Separability
If any provision of this Agreement is deemed to be illegal, invalid or unenforceable for any reason, these provisions shall be deemed severable without affecting the legal effect of any other provision.
XVI. Complaints
If you have any complaints, feedback or questions, please contact our customer service at support@fintechonex.com. When you contact us, please provide your name and email address and other information that we may need to identify you, as well as the transaction information involved in your feedback or complaint.
XVII. Other provisions
These provisions provide a complete understanding of the subject of the two parties and supersede all previous understanding and communication related to it. Any other documents that are inconsistent with the provisions of this clause will not be binding on the FT Exchange. You represent and warrant that all information disclosed to the FT Exchange in connection with these Terms of Service is true, accurate and complete.

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