Q1: There are three accounts with funds on the exchange. What is the purpose of each?
A1: All fund accounts, currency accounts, and fiat accounts in FT transactions. Among them, the capital account is used to deposit and withdraw coins and issue token red envelopes. Currency account users trade currencies, and fiat accounts are used for the realization and purchase of USDT. Before the three accounts, the funds are transferred to each other in seconds, and o commission.
Q2: USDT is transferred from the capital account to the fiat currency account, and the assets that have not reached the confirmation number of the withdrawal block can not be transferred to the fiat currency account for the time being?
A2: When the currency is recharged, a sufficient number of block confirmations must be reached before the currency can be recharged into the platform, and at this time it can be transferred to the fiat currency account.
Q3: What is the age limit for certification on the FT Exchange? Zh
A3: The age limit is 18 to 70 years.
Q4: Can Hong Kong users be authenticated?
A4: FT Exchange does not support Hong Kong user authentication for the time being.
Q5: What are the platform SMS restriction rules?
A5: There are 5 messages within three hours and 30 messages a day.
Q6: How long ago can I check my bills?
A6: In order to improve the system performance, we will periodically clear the historical data of some users 3 months ago according to the space situation.
Q7: What should I do if Google Authenticator is lost?
A7: You need to send an email to firstname.lastname@example.org with the email address bound to your account, unbind Google verification code, and cooperate with official okex customer service for identity verification.
Q8: How to reset the fund password?
A8: You need to log in to the official website of the FT Exchange (https://www.fintechonex.com) to reset. The specific operation location: login to the official website-account and security-fund password-modify. The fund password cannot be changed through the app.
Q9: What should I do if I forget my password?
A9: You need to reset the fund password through the webpage. Please click "Personal Center"-"Account and Security"-"Fund Password"-"Forgot Password", and enter the SMS verification code to reset the fund password. (You cannot withdraw funds within 24 hours after resetting the password of the fund. For your funds security, the 24-hour withdrawal limit cannot be lifted.)
Q10: How many accounts can an ID card be bound to?
A10: An ID card can only be bound to one account, and the actual operator of the account needs to be consistent with the authenticated user, otherwise it is easy to trigger system risk control.
Q11: What should I do if I forget my login password? Zh
A11: Click Forgot Password on the APP or webpage or PC client, and follow the instructions on the page.
Q12: How to modify the mailbox?
A12: If the account can log in normally, select the problem feedback in the personal center, select the account and security problem, and then choose to apply for replacement of the bound mailbox. After the problem is described in detail in the problem description, submit the work order, and the engineer will follow up and deal with it. For the account, please send the front and back of the ID card in the mailbox that needs to be bound (upload it as an attachment), and send a detailed description of the problem in the text to email@example.com. A specialist will follow up.
Q13: How do I unbind my phone?
A13: When the account can log in normally, in the account and security-mobile verification-modify, replace the mobile phone number, if the number is lost, please send an email to firstname.lastname@example.org with the account bound email address, send the front and back of the ID card lighting (Uploaded as an attachment), and explain the problem in detail in the article, and staff will follow up.
Q14: What is the reason why the recharge has not been received? Zh
A14: First need to know the number of addresses or hash value (recharge ID) of this transaction, and check the specific situation on the block browser of the currency:
There are three general cases of block query:
1) This transaction does not exist on the Internet, please contact the exporter's platform to verify whether the export was successful.
2) The existence of this transaction on the network shows that it has not been confirmed. You need to wait patiently for the blockchain to automatically confirm the amount. We can recharge the account and the confirmation number can be viewed on the recharge page (block confirmation is automatically performed by the block) The processing platform cannot intervene).
3) Existing on the Internet, this transaction shows confirmation and the number of confirmed accounts has been reached but has not yet arrived. Please submit feedback on the problem and an engineer will verify the reason for the failure.
Q15: What should I do if the withdrawal is not received?
A15: There are generally three cases where the withdrawal has not been received:
1) During the manual review of the platform display, it is recommended to pay attention to answering the call at any time. The platform will bind the account to the mobile phone number to make a withdrawal call, verify the withdrawal information and process the remittance.
2) The platform displays the withdrawal or waiting for withdrawal. These two states are the status of the automatic withdrawal of the platform's withdrawal. It is recommended that you wait patiently in line for the withdrawal (cannot be accelerated by manual intervention).
3) The platform shows that the withdrawal is successful or has been exported, which means that the platform has already processed the export to the blockchain. It is recommended to directly click the view button in the withdrawal record to query the withdrawal status. There are generally three types of withdrawal status:
a) The query on the block shows that the transaction is unconfirmed or the number of confirmations is small. It is recommended to wait patiently for automatic confirmation of the block, and then arrive at the account after the corresponding confirmation number is reached (the confirmation number of the account is determined by the receiving platform).
b) The block query shows that this transaction shows that multiple confirmations have not been received. It is recommended to contact the receiving platform directly for verification.
c) The transaction cannot be found in the block query, and there may be problems in the export. It is recommended to submit feedback on the problem in the work order system, and contact our dedicated engineers to solve it.
Q16: What kind of chains does the USDT deposit / withdrawal platform support?
A16: USDT exchange supports three types of chains: omni, ERC20 and TRC20. Users are required to choose the corresponding chain according to their needs.
Q17: Why is the price of usdt purchased in the fiat currency trading area different from the usdt in the currency trading area?
A17: The usdt price in the currency trading area is anchored in the US dollar price. The price in the fiat currency trading area is determined by the buying and selling merchants. Different merchants buy and sell usdt at different prices. There is a positive and negative premium. This does not affect user assets.
Q18: What should I do if the payment has been made but the other party has not put money in?
A18: Contact the seller by phone first. After the seller confirms the payment, he will put you money. If the other party is not contacted, you will provide the mobile phone number, order number, and payment voucher associated with the account for feedback, and a specialist will follow up.
Q19: What should I do if my payment order is cancelled after timeout?
A19: Hello, please provide the mobile phone number, order number and payment voucher bound to your account and your payment account for feedback, and a specialist will follow up for you.
Q20: I registered an account on the mobile phone without authentication, and the email address was registered, but the authentication has been completed. How can I merge?
A20: Hello, one ID can only authenticate one account by real name. If your two accounts need to be merged, it is recommended that you log in to your account to submit feedback and an engineer will follow up for you.
Q21: What is the 24-hour withdrawal limit for different kyc users?
A21: Kyc users cannot withdraw money. Kyc1 users have a 24-hour withdrawal limit of 100btc, kyc2 users have a 24-hour withdrawal limit of 300btc, and kyc3 users have a 24-hour withdrawal limit of 300btc.
Q22: What is the legal currency transaction limit for different kyc users?
A22: Users who do not have kyc cannot perform fiat currency transactions. The single limit for kyc1 users is 2000 CNY, the total limit is 10,000 CNY, the single limit for kyc2 users is 1,000,000 CNY, and the single limit for kyc3 users is 5,000,000 CNY.
Q23: Can I lift the IP restriction during login?
A23: In order to ensure the security of account funds, the IP restriction cannot be lifted. Generally, the restriction is 2 hours. It is recommended to log in again after 2 hours. Do not log in during the period to prevent recalculation of the restricted time.
Q24: How to issue a currency red envelope to WeChat group?
A24: First of all, you need to transfer the tokens to be red envelopes to the fund account, then click on the red envelopes, fill in the number of issuance, the total amount, and select a specific theme. Then save the picture and send it to WeChat group.
Q25: What happened to the password red envelope page showing freeze? Zh
A25: The display freeze is usually caused by multiple mistakes in password input, and it will take 2 hours to clear it.
Q26: Why is the secondary authentication page opened blank?
A26: It is recommended that you use the default browser that comes with your phone, switch the network, exit and try again.
Q27: Domestic user ID is lost. Can I use my passport for video authentication? Zh
A27: At present, domestic users can only use the resident ID card for third-level video authentication. If the ID card is lost, it is recommended to report the loss first, and then perform video authentication after reissuing.
Q28: What should I do if the face authentication failed page does not jump?
A28: It is recommended to scan the QR code on the webpage for face authentication.
Q29: The front and back of the ID card cannot be uploaded, but the information displayed on the page has been submitted? Zh
A29: You need to scan the code on the web page to download the latest version of the APP.
Q30: Prompt authentication status change
A30: Hello, the page prompts the following reasons for the change in the authentication status: the face scan code cannot be passed, the ID card expired, reflective, fuzzy, and mismatched primary and secondary certificate information will cause you to fail during authentication You are prompted to change the authentication status.
Q31: Why does the verification code show that sending failed? Zh
A31: The sending failure is usually caused by frequent operations. It is recommended to retry after 1 hour. If not, it is recommended to submit problem feedback, and a dedicated engineer will answer the question.
Q32: How to connect the exchange API?
A32: For details, you can check the exchange API document https://www.fintechonex.com/docs/en/ for docking. If you need help, please add WeChat: ApiSupport Note: API + Fintechonex, pull you into the API issue communication group
Q33: Why can't I withdraw money from my account?
A33: Withdrawals need to complete at least kyc1 authentication, bind a mobile phone number and email address, and complete the setting of the fund password.